Your satisfaction is our top priority. If you're not completely happy with your frame, we'll make it right.
Simple, straightforward, and designed with your satisfaction in mind.
Return or exchange your frame within 7 daysof delivery for any reason
Switch to a different frame style or size at no additional cost
Get a complete refund if you're not satisfied with your frame
Simple steps to process your return or exchange.
Email us at returns@photoframix.com or call 1-555-FRAME-IT with your order number
We'll email you a prepaid return shipping label within 24 hours
Carefully package your frame and drop it off at any carrier location
Receive your refund or replacement within 5-7 business days of our receipt
Frame must be in original condition with all materials included
Please use original packaging when possible to prevent damage
Returns must be initiated within 7 daysof delivery date
Custom sizes and special orders are returnable for defects only
Refunds are processed within 5-7 business days after we receive your return. Credit card refunds may take an additional 3-5 days to appear.
Yes! We offer free exchanges to different frame styles or sizes. Just let us know your preference when you contact us.
Contact us immediately with photos. We'll send a replacement right away and arrange pickup of the damaged item.
No! We provide a prepaid return label for all returns and exchanges. There's no cost to you.
Our customer service team is here to make your return process as smooth as possible.
Quick Contact: returns@photoframix.com | 1-555-FRAME-IT